About us

Carcomplaints.com.au was born from a straightforward concept driven by genuine concern for Australian motorists. We noticed a gap: a lack of a dedicated platform for Australians to voice their grievances about motor vehicles. Our founder, based in Sydney, Australia, envisioned a space where consumers could share experiences, identify common issues, and collectively seek accountability from manufacturers. The site was launched to address this need, offering a unique service focused solely on complaints related to cars and the service by dealerships in breach of the Australian consumer law.

Empowering Aussie Drivers: Understanding Your Rights

When visiting the 'About Us' page on Carcomplaints.com.au, we want people to understand the core purpose of our platform. We hope visitors will gain insight into why we started, what issues we aim to solve, and how we're different from other forums. Furthermore, we aspire to equip Australians with the knowledge that collective voices have power. By sharing experiences and insights, consumers can make informed decisions, seek accountability, and protect their rights in the automotive market.

 

The Treasury Laws Amendment (More Competition, Better Prices) Bill 2022, which became law in January 2024, clarified that multiple minor failures, if taken together, can constitute a major failure under the Australian Consumer Law (ACL) for vehicle defects, impacting consumer rights. 
 
Here's a more detailed explanation:

  • The Amendment:
    The Treasury Laws Amendment (More Competition, Better Prices) Bill 2022, which was enacted as the Treasury Laws Amendment (More Competition, Better Prices) Act 2022, included provisions to clarify the definition of a "major failure" under the Australian Consumer Law (ACL). 
     
  • Impact on Vehicle Defects:
    The amendment clarified that multiple, non-major (or "minor") failures in a vehicle can, when considered together, amount to a major failure. 
     
  • Key Question:
    The core question is whether a reasonable consumer would have acquired the good or service (in this case, a vehicle) if they were aware of the nature and extent of the non-major failures taken as a whole at the time of supply. 
     
  • Consumer Rights:
    This change means that consumers can now argue that multiple minor issues, if they cumulatively impact the vehicle's core functions, are grounds for a major failure, potentially leading to a refund or replacement.